Hours of Operation:
We do try to answer any questions during non business hours via email.
Thanks for visiting us at Pellet-Guns.net. We are here to answer any questions that you might have. Whether you are having trouble finding a specific product, have questions on which ones are best, or have any other questions, we are here for you.
With our wide selection of pellet guns and accessories, you are sure to find just the item you are looking for. We truly appreciate the opportunity to serve you today and in the future!
Are you having trouble placing an order online? Do you have a question about a product? Do you want to check on the status of your Pellet Guns order?
You are welcome to email our friendly and knowledgeable customer service department if you want them to give you information on products, check up on a pending order, or answer any additional questions you may have.
Customer service number: Abigail at 828-674-1128 (please leave a detailed message and your call will be returned)
Customer service email: Abigail at PelletGuns@Gmail.com
Please send us an email for any inquiry and a customer service representative will get back with you via email or by phone.
Return Policy on all Pellet Guns products
If you are not fully satisfied within 14 days of the delivery date, please return your order to us. Email our customer service department representative Abigail at PelletGuns@Gmail.com and she will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.
The returned product must be in new and unused condition, in the original box with all the documentation, parts, and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order, please call us before we ship the product as once it leaves the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at Jon at PelletGuns@Gmail.com.
Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received your return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken, or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
We work hard to make your shopping experience at Pellet-Guns.net an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order and would like to cancel it, please email us at PelletGuns@Gmail.com within four hours of placing your order to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.
We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Pellet-Guns.net. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase Pellet Guns online and not have to give away your personal information to do so.
Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.